Frequently Asked Questions
Last updated: 13 October 2026
How long does delivery take?
Orders are usually processed within 1–3 business days. After dispatch, delivery usually takes 3–7 business days.
The total estimated timeframe is therefore 4–10 business days from placing your order.
Business days are Monday to Friday, excluding applicable public holidays. Delivery estimates may be affected by busy periods, customs checks or carrier delays. Your statutory rights remain unaffected.
Where are orders dispatched from?
Some orders are dispatched directly by our suppliers or fulfilment partners, including partners based overseas in countries such as China.
Your parcel may therefore be dispatched from outside Ireland. Máire & Niamh remains responsible for your purchase and customer support.
Do you offer free delivery?
Yes, we offer free standard delivery throughout the Republic of Ireland.
Any other delivery options or applicable charges will be displayed before you complete your purchase.
Do you accept returns?
Yes. Máire & Niamh offers a 30-day money-back guarantee, subject to the conditions in our Returns & Refund Policy.
Please notify us within 30 days of receiving your order at:
This guarantee is additional to your statutory rights, including the 14-day cancellation right that applies to most online purchases.
How do I start a return?
Email info@maireandniamhkinsale.com with your name, order number or proof of purchase, and the items you wish to return.
If an item is faulty, damaged or incorrect, please describe the issue and include relevant photos where possible.
You do not need to give a reason to exercise your statutory cancellation right. Contact us for the correct return address before posting your parcel; our approval is not required for a statutory cancellation to take effect.
Please send the goods back within 14 days of notifying us, as explained in our Returns & Refund Policy.
Who pays for return postage?
For change-of-mind returns, including when the size you ordered does not fit, you pay the direct return postage costs, provided this was disclosed before purchase.
Returns may need to be sent to an overseas return location, including China, so international postage costs may apply.
If we supplied a faulty, damaged, incorrect or misdescribed item, we cover the necessary return costs. Contact us to arrange the appropriate return method.
When will I receive my refund?
Refunds are issued to your original payment method unless you expressly agree otherwise.
For statutory change-of-mind cancellations, we refund within 14 days of your cancellation notice, but may withhold payment until we receive the goods or evidence that you sent them back, whichever happens first.
For statutory refunds for faulty goods, we refund without undue delay and within 14 days of receiving the goods back.
For returns made under our additional 30-day guarantee, we refund within 14 days of receiving and checking the returned goods.
Your bank or payment provider may take additional time to display the refund.
What if my item is faulty or incorrect?
Email info@maireandniamhkinsale.com with your order number or proof of purchase and a description of the problem. Relevant photos help us investigate but are not a condition of your statutory rights.
We will explain the available remedy and arrange any necessary return at our expense.
Your statutory rights may include a refund, repair or replacement, depending on the circumstances. These rights do not end when our 30-day guarantee expires.