Returns and Refund Policy
Last updated: 13 October 2026
At Máire & Niamh, we want you to feel confident shopping with us. This policy explains our returns process, refunds and 30-day money-back guarantee.
This policy applies to purchases made through maireandniamhkinsale.com. Our voluntary guarantee is in addition to your statutory consumer rights and does not replace or limit them.
Our 30-Day Money-Back Guarantee
If you change your mind about your purchase, please notify us within 30 days of receiving your order.
For returns under our voluntary guarantee beyond the statutory cancellation period, items must be unworn, unwashed, unused and in their original condition, with original tags attached. Please include the original packaging where possible.
To request a return, email:
Please include:
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Your full name
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Your order number or other proof of purchase
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The email address used for your order
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The item or items you wish to return
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A description and relevant photos if there is a product issue
You may tell us why you are returning an item, but a reason is not required to exercise your statutory right to cancel.
Please send your return within 14 days of notifying us. If you are waiting for return instructions from us, we will not reject a return under our voluntary guarantee because of a delay caused by our team.
Your Statutory Right to Cancel
For most online purchases, you have the right to cancel without giving a reason within 14 days after the day you receive the goods.
To exercise this right, email us with a clear statement that you wish to cancel your purchase. You do not need our approval for your cancellation to take effect.
You must then send the goods back within 14 days after notifying us of your cancellation.
You may inspect and try on clothing as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Missing packaging or tags does not automatically remove your statutory cancellation rights.
Return Instructions and Address
Please contact us before posting your return so we can provide the correct return address and instructions. This helps ensure your parcel reaches the appropriate return location and does not limit your statutory rights.
Our returns may be handled by an overseas supplier or fulfilment partner, including in China. This means a change-of-mind return may require international postage.
Please do not send returns to an address shown on the original parcel unless we have confirmed that it is the correct return address.
Return Shipping Costs
For change-of-mind returns, including an unsuitable size where we supplied the size ordered, you are responsible for the direct return shipping costs, provided this responsibility was disclosed before purchase.
International return postage may cost more than domestic postage. Please consider this before ordering.
If an item is faulty, damaged, incorrect or not as described, we will cover the necessary return costs. Contact us so we can arrange an appropriate return method.
Proof of Return
We recommend using tracked shipping and keeping your postage receipt.
Please share your tracking number or other proof of dispatch with us so we can identify your return.
For statutory cancellations, we may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever happens first. Tracking is recommended but is not the only acceptable evidence of return.
For returns made solely under our additional 30-day guarantee, refunds will be processed after we receive and inspect the returned goods.
Exceptions
The statutory right to cancel may not apply to certain products, including:
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Goods made to your specifications or clearly personalised
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Sealed goods that are unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery
Where applicable, these exceptions will be explained before purchase. These categories are also excluded from our voluntary change-of-mind guarantee.
A sale price or “final sale” label does not remove statutory cancellation rights where those rights apply.
These exceptions do not affect your rights if goods are faulty, incorrect or not as described.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect or not as described, please contact:
Include your order number or proof of purchase, a description of the issue and relevant photos where possible. Photos help us assess the issue but are not a condition of your statutory rights.
Under applicable Irish consumer law, you generally have a short-term right to reject non-conforming goods and request a full refund within 30 days of receiving them.
After this period, you may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances. Your rights do not end when our 30-day guarantee expires.
We will cover the necessary return costs for non-conforming goods. You do not have to accept store credit or an exchange instead of a refund where you are legally entitled to one.
Refund Processing
Refunds will be issued to your original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
For statutory change-of-mind cancellations: we will refund you without undue delay and within 14 days of being informed of your cancellation. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.
If you cancel your entire order under your statutory cancellation right, the refund includes the cost of our least expensive standard delivery option. Any additional amount paid for premium or express delivery is not refundable under that right.
For faulty goods returned for a statutory refund: we will refund you without undue delay and no later than 14 days after receiving the returned goods.
For returns under our additional 30-day guarantee: we will refund the returned item’s purchase price within 14 days of receiving and checking the goods. Original delivery charges are not refundable under this additional guarantee.
Your bank or payment provider may require additional time to display the refund in your account.
Exchanges
If you would like a different size or another item, please contact us. Exchange availability depends on stock.
Any exchange offered is optional and does not replace a statutory refund right.
Order Cancellations Before Delivery
If you wish to cancel before your order arrives, please contact us as soon as possible.
If your order has not been dispatched, we will try to stop shipment. If it has already been dispatched, we may be unable to intercept the parcel, but this does not remove your statutory cancellation rights. We will explain how to return the goods.
Your Consumer Rights
Nothing in this policy excludes or limits rights available to you under applicable Irish or EU consumer law. Where a policy term conflicts with a mandatory consumer right, that right takes precedence.
Contact Us
For returns, refunds, exchanges or cancellation enquiries, email: