Shipping Policy
Last updated: 13 October 2026
At Máire & Niamh, we aim to handle your order carefully and keep you informed throughout delivery.
This Shipping Policy applies to orders placed through maireandniamhkinsale.com.
Delivery Destinations and Costs
We offer free standard shipping throughout the Republic of Ireland.
Any different delivery options or additional charges will be clearly displayed before you complete your purchase.
Delivery availability for other destinations is shown at checkout.
Order Processing
Please allow 1–3 business days for order processing.
During this time, we confirm your order details, check your delivery information and prepare your items for dispatch.
Business days are Monday to Friday, excluding applicable public holidays.
If a stock issue or another problem affects dispatch, we will contact you.
Estimated Delivery Time
After dispatch, standard delivery usually takes 3–7 business days.
Including processing, the estimated time from placing your order to receiving it is therefore 4–10 business days.
Any product-specific delivery information shown before purchase takes precedence over these general estimates.
Delivery can be affected by public holidays, busy periods, customs checks or carrier disruptions. If a delay occurs, we will help you resolve it. These estimates do not limit your statutory delivery or cancellation rights.
Dispatch and Fulfilment
Some orders are dispatched directly by our suppliers or fulfilment partners, including partners based overseas.
This means your parcel may be sent from outside Ireland, including from China.
Regardless of the dispatch location, Máire & Niamh remains responsible for fulfilling its obligations to you as the seller.
Delivery Partners and Tracking
Depending on the dispatch location and delivery address, parcels may travel through international shipping partners and local delivery services, which may include An Post.
The carrier used for your order may vary.
Where tracking is available, we will email the tracking details after dispatch. Tracking updates may take some time to appear following the first carrier scan.
Customs and Import Charges
Orders dispatched from outside the European Union may be subject to customs clearance, which can affect delivery times.
Any applicable import charges payable by you, or the basis on which they are calculated where they cannot be determined in advance, will be disclosed before purchase.
If you receive an unexpected request for customs or import payment, please contact us so we can check it against the information provided when you ordered.
Delivery Address
Please check your delivery address carefully before placing your order. Include your Eircode, where available, to help the carrier locate your address.
If you notice an error, contact us as soon as possible:
We will try to update the address, but changes may no longer be possible once dispatch has begun.
If an address error prevents delivery, we will discuss the available options and any reasonable redelivery costs with you before arranging another shipment.
Delayed Orders
If your order has not arrived within the estimated timeframe, email:
Please include:
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Your name
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Your order number
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The email address used for your purchase
We will investigate with the relevant delivery or fulfilment partner and explain the next steps.
We will deliver within the period agreed when you ordered. If no delivery period was agreed, goods must normally be delivered without undue delay and within 30 days of the contract being concluded.
Where delivery obligations are not met, your statutory rights may include cancellation and a refund. You may need to allow an appropriate additional delivery period, except where the law permits immediate cancellation.
Lost or Missing Parcels
If tracking says “delivered” but you have not received your parcel, please check with members of your household and any location where you authorised the carrier to leave it.
You may also check with neighbours or the carrier if convenient, but you do not need to resolve the issue with the carrier yourself before contacting us.
If the parcel remains missing, email:
We will investigate. A tracking status alone does not automatically establish that you received the goods.
Where we arrange delivery, the goods generally remain at our risk until you, or a person you nominate other than the carrier, takes physical possession. If an order is confirmed lost before delivery, we will arrange a replacement or refund as appropriate and in accordance with your statutory rights.
Damaged Parcels
If your parcel or item arrives damaged, please contact us promptly. If possible, include photos of the packaging and item to help us investigate.
Your rights are explained further in our Returns & Refund Policy.
Contact Us
For shipping and delivery enquiries, contact:
Máire & Niamh
Email:info@maireandniamhkinsale.comWebsite:https://maireandniamhkinsale.com